Customers

N Brown Group plc aims to provide high standards of product and service, with quality, value and choice at the core of our offers.

In all our dealings with our customers, we strive to be fair, honest and open.

In the highly competitive business of retailing, meeting and exceeding our customers' expectations is key to our current and future success.

We seek to understand and respond to our customers' needs and proactively seek their views through a structured programme of consultation and research.

We have regular contact with our customers through the wide range of offers we make to them and we tailor future communications to their needs, based on their reactions and responses to these offers.

We strive to manage customer queries and complaints promptly and efficiently.